Responsible for all kinds of consultation and service appointments.
Responsible for solving technical difficulties and providing whole-course technical support.
Tongzheng Customer Service Center receives customer requirements through multiple platforms, including the official WeChat, 400 service line, the official website and the official Tmall flagship store. The service object covers the end consumer, Tongzheng’s gold members, and the gold cooperative partners for decoration. The service scope covers the pre-sales consultation, pipeline design, product installation, pressure testing of water supply pipeline and solutions to the after-sales problems.
It is through the multi-platform, one-stop quality service, comprehensive personnel allocation, reasonable division of labor and the efficient information flow channels to realize the promotion of integrated services.
The overall system of Tongzheng Service Support Center is divided into two groups:
Tongzheng Customer Service Support Center
Tong Xiaomei: Information access and return visit
All information flow is closed loop to ensure customer demands can be effectively responded and handled. As the first interface person, Tong Xiaomei needs to be responsible for analyzing the type of demand and making the corresponding assignation of pressure testing orders. Tong Xiaomei will also make a final return visit about the handling result of customer service to ensure that the demand has been effectively solved.
Regional Operation Office: with the core of Tongzheng Customer Service Center, the regional office is set up to follow the principle of comprehensive coverage and nearby service in the customer focus area. The service aim of regional operation office: to provide the best service for owners, dealers and other partners with the fastest speed.
Call 400-801-6060 service line
Send pressure testing information to WeChat backstage
Tongzheng official website www.tongzheng88.com
Customer service schedules and assigns orders
Pressure testing technician confirms the visiting time with the owner by phone one hour in advance.
Pressure testing technician comes to the site
The technician requests the owner for the test service voucher
Identify the pipe authenticity
Product connection and site condition
Drain the air in pipe
Close the water meter main valve
Testing begins: ( cold water pipe≥0.9Mpa pressure，hot water pipe≥1.0Mpa pressure）
Pressure maintaining 30min
Check for leakage of solder joints and shoot video
The pressure maintaining is completed (the pressure drop ≤0.025Mpa is qualified, if unqualified, technician should tell the rectification opinion to the master of water and electricity and reserve the next test)
The test technician fills in the service card
Submit the service card to the owner
Give tips for the use details and notes to the owner
Arrange the test tools and handle the test nozzle
Pressure testing technician departures
Customer service register user’s information
Customer service call return visit content:
1.Service Attitude
2.Service Quality
3.Products Feedback
4.Opinions and Suggestions
1.Knocking and hitting should be avoided during the process of storage, transportation and installation for pipes and fittings;
2.When installing the pipe, UV protection should be done;
3.When installing the pipe, attention should be paid to the working environment temperature. It had better be > 5 ℃. If < 5 ℃, heating time should be extended by 50%;
4.When the pipe is fused, the connection section of pipes and fittings should be clean, dry and oil-free.
Login the official website：birca.cn；
Enter the user name and password to login and download the piping drawing files.
If you have any questions, please call the customer service hotline: 400-801-6060, and we are dedicated to your service.
